Welcome to Midas African Food UK. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Information

Midas African Food UK provides a variety of African and Caribbean food products delivered across the United Kingdom. All products and services are subject to availability, and we reserve the right to refuse service or cancel orders at our discretion.

2. Eligibility

To place an order with us, you must:

  • Be at least 18 years old.

  • Provide accurate and complete personal information.

  • Have a valid payment method.

3. Orders and Payments

a. Placing Orders:

  • Orders can be placed through our website.

  • You are responsible for ensuring the accuracy of your order, including delivery address and product selection.

b. Order Confirmation:

  • Once your order is placed, you will receive an email confirmation. This email does not guarantee acceptance of the order.

  • We reserve the right to cancel or refuse any order at any time due to unforeseen circumstances, such as stock unavailability or payment issues.

c. Payment:

  • All prices are listed in GBP and include applicable taxes unless stated otherwise.

  • Payments must be completed using the payment methods available on our website. We use secure payment gateways to process transactions.

4. Delivery

a. Delivery Timeline:

  • We aim to deliver your order within two working days, but delays may occur due to factors outside our control (e.g., weather, courier issues).

b. Delivery Charges:

  • Delivery fees are displayed at checkout and vary based on location and order size.

c. Failed Deliveries:

  • It is your responsibility to ensure someone is available to receive the delivery. If delivery fails due to an incorrect address or unavailability, additional charges may apply for redelivery.

5. Returns and Refunds

a. Perishable Goods:

  • Due to the nature of our products, perishable items cannot be returned unless they are defective or damaged upon delivery.

b. Refund Policy:

  • If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with evidence (e.g., photos).

  • All orders are non refundable.

c. Non-Returnable Items:

  • Opened or partially used items cannot be returned.

6. Use of Website

a. Intellectual Property:

  • All content on our website, including text, images, logos, and graphics, is the property of Midas African Food UK and protected by copyright laws. Unauthorized use is prohibited.

b. Prohibited Activities:

  • You agree not to misuse our website, engage in fraudulent activities, or attempt to interfere with its functionality.

7. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Delays or failures caused by events beyond our control, such as natural disasters or courier disruptions.

  • Health-related issues caused by food allergies if the customer failed to review product descriptions or labels.

8. Changes to Terms and Conditions

We reserve the right to update these Terms at any time without prior notice. Continued use of our website or services after changes are made constitutes acceptance of the revised Terms.

9. Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Midas African Food UK Email: [email protected]